1. Privacy Policy (GDPR Compliant)

WildPORT (“we”, “us”, “our”) respects your privacy and processes personal data in full compliance with the EU General Data Protection Regulation (GDPR) and applicable local laws.

1.1 Personal Data Collected

We may collect:

• Name, address, contact details

• Order and payment information (payment handled securely by third-party processors)

• Delivery details

• Technical data (IP address, browser type, cookies, analytics)

1.2 Purpose of Processing

We use your information to:

• Process orders and reservations

• Manage payments and invoices

• Ship products

• Provide warranty and customer support

• Improve website operation

• Comply with legal obligations

1.3 Legal Basis

• Contract performance

• Legitimate interests

• Legal obligation

• Consent (where applicable)

1.4 Data Sharing

We share data only with GDPR-compliant partners (shipping carriers, payment providers, IT services).

1.5 Your Rights

You may request access, correction, deletion, restriction, data portability, or withdraw consent at any time.

Contact: info@wildport.de

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2. Warranty Policy (24 Months)

WildPORT provides a 2-year limited warranty covering manufacturing defects, hardware faults, and missing or defective components.

2.1 Warranty Support

If a defect arises:

• We ship replacement parts to the customer

• We provide technical guidance

• Major faulty parts may be replaced

Returning the full product is not required unless we request it for inspection.

2.2 Warranty Exclusions

Not covered:

• Incorrect installation

• Accidental or off-road damage

• Modifications

• Wear and tear

• Water ingress caused by improper sealing

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3. Return Policy

3.1 Installed Products

Once a product is installed, drilled, or mounted:

→ It is not eligible for return or refund.

3.2 Unused Products (Before Installation)

Unused, unopened items may be returned within 14 days, provided:

• Original packaging is intact

• No installation attempt was made

Buyer pays return shipping.

3.3 Custom-Built / Made-to-Order Items

Products built to order for a specific vehicle or configuration:

→ Cannot be returned once production has begun.

(Compliant with EU Directive 2011/83/EU Art. 16(c))

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4. Deposit Policy (Pre-Orders / Reservations)

Certain WildPORT products require a deposit to reserve production slots or pre-order stock.

4.1 Nature of the Deposit

The deposit:

• Confirms the customer’s commitment to the order

• Covers administrative, handling, and reservation costs

• Allows us to allocate production capacity or reserve inventory

4.2 Non-Refundable Deposit (EU-Compliant)

Because our canopies and accessories are made to order, vehicle-specific, or allocated per reservation, the deposit is:

→ Non-refundable if the customer cancels the order for personal reasons.

This includes:

• Change of mind

• Selling the vehicle

• Ordering incorrectly

• Personal scheduling or preference changes

Legal basis:

EU Consumer Rights Directive allows non-refundable deposits for custom-made or reserved goods.

4.3 Cancellation by WildPORT

If we cancel due to supply issues or inability to complete the order:

→ The deposit will be fully refunded.

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5. Cancellation Policy

Before Production / Allocation Begins

• Customer may cancel

• Deposit remains non-refundable

After Production Begins

• Order cannot be cancelled

• Full balance is due upon delivery

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6. Transport Damage

Damage must be reported within 48 hours with photos.

We will ship replacement components free of charge.

Privacy Policy, Warranty, Returns & Deposit Terms

Terms & Conditions

These Terms & Conditions (“Terms”) govern all orders, purchases, and use of our website and services. By accessing our site or placing an order, you agree to be legally bound by these Terms.

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1. Company Information

WildPORT

Siedlungsring 32, 85077 Manching, Germany

Email: info@wildport.de

These Terms apply to all products sold under the WildPORT brand.

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2. Definitions

• “Customer” – the individual or business placing an order.

• “Product(s)” – pickup canopies, accessories, and related items sold by WildPORT.

• “Website” – www.wildport.de

• “Order” – a request to purchase products from WildPORT.

• “Deposit” – a non-refundable amount required for pre-orders or made-to-order items.

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3. General Conditions

WildPORT reserves the right to update or modify these Terms at any time. The Terms valid at the time of your order apply.

You agree not to misuse our website, interfere with its functionality, or engage in fraudulent activity.

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4. Products and Descriptions

We aim to provide accurate product descriptions, specifications, and images. However:

• Colors may appear differently due to screen settings

• Specifications may change due to updates or improvements

• Vehicle compatibility information is provided to the best of our knowledge

WildPORT is not liable for installation issues resulting from incorrect vehicle information provided by the customer.

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5. Pricing & Payment

All prices listed on the website include applicable taxes unless otherwise stated.

WildPORT accepts the payment methods displayed at checkout.

An order is considered confirmed only after full payment (or deposit, where applicable) is received.

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6. Orders & Acceptance

After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not guarantee acceptance.

WildPORT reserves the right to:

• Refuse or cancel orders

• Limit quantities

• Reject orders due to errors, unavailable stock, or suspected fraud

If an order is cancelled, any amounts paid (excluding non-refundable deposits) will be refunded.

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7. Deposit Policy (Pre-Orders & Made-to-Order Items)

Some WildPORT products require a Deposit to begin production or reserve inventory.

7.1 Non-Refundable Deposit

Because many of our products are vehicle-specific, made-to-order, or allocated per reservation, the deposit is:

➤ Non-refundable if the customer cancels the order for personal reasons.

This includes:

• Change of mind

• Incorrect model ordered

• Vehicle sold or replaced

• Personal scheduling issues

7.2 If WildPORT Cancels

If we must cancel due to supply issues or inability to fulfill the order:

→ The deposit will be fully refunded.

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8. Cancellation Policy

Before Production Begins

Orders may be cancelled by the customer, but:

→ The deposit remains non-refundable.

After Production or Allocation Begins

Orders cannot be cancelled.

The customer remains responsible for paying the remaining balance.

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9. Shipping & Delivery

9.1 Delivery Times

Estimated delivery times are provided in good faith but are not guaranteed due to:

• Manufacturing schedules

• Courier delays

• Customs or transport conditions

WildPORT is not responsible for delays outside our control.

9.2 Shipping Damage

Upon delivery, customers must inspect goods and report any damage within 48 hours with photographs.

WildPORT will provide replacement parts free of charge.

Transport companies may reject claims not reported within the required timeframe.

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10. Returns & Refunds

10.1 Installed Products

Once a product is:

• Installed

• Drilled

• Mounted

• Modified

→ It cannot be returned or refunded.

10.2 Unused Products

Unused products may be returned within 14 days if:

• They are in original packaging

• They have not been installed

• All parts are present

Customer pays return shipping.

10.3 Made-to-Order Items

Products built specifically for a vehicle or customer request:

→ Not eligible for return after production begins.

(Complies with EU Directive 2011/83/EU, Art. 16(c))

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11. Warranty

WildPORT provides a 24-month limited warranty covering manufacturing defects.

Warranty includes:

• Replacement parts shipped to the customer

• Technical support

• Major component replacement where necessary

Warranty does not cover:

• Improper installation

• Accidental damage

• Off-road stress damage

• Modifications

• Water leaks caused by incorrect fitting

• Normal wear and tear

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12. Installation Responsibility

WildPORT is not responsible for:

• Incorrect installation

• Damage caused during installation

• Vehicle modification requirements

Customers or installers must follow the instructions provided.

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13. Limitation of Liability

WildPORT is not liable for:

• Loss of use of the vehicle

• Labour or installation costs

• Indirect or consequential damages

• Lost income or business interruption

Our maximum liability is limited to the price paid for the product.

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14. Privacy & Data Protection

All personal data is processed in accordance with our Privacy Policy and the GDPR.

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15. Intellectual Property

All images, text, logos, and content on the WildPORT website are the property of WildPORT or its licensors.

Copying or distribution is prohibited without written consent.

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16. Governing Law & Jurisdiction

These Terms are governed by the laws of Germany.

Any disputes will be handled exclusively by the courts in Germany, unless EU consumer protection law requires otherwise.

Cookies Policy

This Cookies Policy explains how WildPORT (“we”, “our”, “the Company”) uses cookies and similar tracking technologies on our website. It also explains your rights to manage or withdraw your cookie preferences in accordance with the EU GDPR and the ePrivacy Directive (EU Cookie Law).

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1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. Cookies allow the website to recognize your device, remember your preferences, and improve your browsing experience.

Cookies may be:

• Session cookies – deleted when you close your browser

• Persistent cookies – stored for a defined period or until manually removed

• First-party cookies – placed by WildPORT

• Third-party cookies – placed by our analytics, advertising, or service partners

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2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off.

They enable:

• Page navigation

• Shopping cart operation

• Checkout and order processing

• Security and authentication

Without these cookies, the site cannot operate properly.

Legal basis: Legitimate Interest (GDPR Art. 6(1)(f)).

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2.2 Performance & Analytics Cookies

These cookies allow us to collect anonymous data about:

• Website traffic

• Page performance

• Visitor behavior

• Loading speeds and errors

Examples may include:

• Google Analytics

• Server log data

These help us improve the website but are not essential.

Require your consent under EU law.

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2.3 Functional Cookies

These cookies remember your preferences, such as:

• Language settings

• Region or location

• Saved items in cart

Without these cookies, some features may not behave as expected.

Require consent.

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2.4 Advertising & Marketing Cookies

Used to:

• Show ads relevant to your interests

• Limit the number of times you see an ad

• Measure ad performance

• Track traffic from partners or social media platforms

Examples may include:

• Meta/Facebook Pixels

• Google Ads cookies

• Third-party remarketing tools

These cookies require explicit opt-in consent.

WildPORT does not sell personal data to advertisers.

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3. Third-Party Cookies

Some cookies are placed by third-party service providers, including:

• Analytics providers

• Payment processors

• Social media plugins

• Advertising platforms

These providers may use cookies in accordance with their own privacy policies.

WildPORT ensures all partners follow GDPR requirements and provide adequate protection for user data.

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4. Legal Basis for Using Cookies

• Strictly necessary cookies: Legitimate Interest

• Analytics, functional, and marketing cookies: Consent

Under EU law, non-essential cookies can only be activated after you give explicit consent.

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5. Cookie Consent Banner

When you visit our website for the first time, you will see a cookie banner that:

• Explains the types of cookies we use

• Allows you to accept all cookies

• Allows you to reject non-essential cookies

• Allows you to customize cookie settings

• Links to this Cookies Policy

Your preferences will be stored until you clear cookies or make changes.

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6. Managing or Disabling Cookies

You can manage or delete cookies through:

• Our cookie settings panel (accessible via the website footer)

• Your browser settings

Browser controls:

You can block or remove cookies using your browser settings.

However, blocking essential cookies may result in parts of the website not functioning properly.

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7. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in:

• Cookie usage

• Technology

• Legal requirements

The updated version will always be posted on this page.

Refund Policy

This Refund Policy explains when customers are eligible for refunds, returns, or replacements for products purchased from WildPORT (“we”, “our”, “the Company”). It complies with applicable EU consumer protection regulations, including Directive 2011/83/EU, while incorporating product-specific rules necessary for the sale of pickup canopies and custom vehicle accessories.

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1. General Return Eligibility

To be eligible for a return or refund, the following conditions must be met unless the product falls under the non-returnable exceptions listed below:

• The item must be unused and in its original packaging

• The return must be requested within 14 days of delivery

• The product must not be installed, drilled, painted, modified, or mounted onto a vehicle

• The customer must obtain written approval from WildPORT before returning any product

Unauthorized returns will not be accepted.

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2. Non-Returnable Items (EU Legal Exemptions)

Under EU Consumer Rights Directive Article 16, certain goods cannot be returned.

Therefore, the following WildPORT products are strictly non-refundable once delivered or installed:

2.1 Installed Products

Products that have been:

• Installed on a vehicle

• Mounted, drilled, or bolted

• Used or test-installed

→ Not eligible for refund, only for replacement of damaged or defective parts.

2.2 Made-to-Order / Vehicle-Specific Items

Items that are manufactured, configured, or allocated specifically for the customer’s vehicle (e.g., pickup canopies, tailgate systems, roof structures).

These are exempt from return rights under EU law regarding custom or personalized goods.

2.3 Products Sold as Special Order or Pre-Order

Any product reserved specifically for the customer (including items secured via deposit payments) cannot be returned after shipment.

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3. Deposits (Reservation / Pre-order / Custom Items)

Certain products require a non-refundable deposit to reserve manufacturing or allocation.

3.1 If Customer Cancels

If the customer cancels the order for any reason after placing a deposit:

• The deposit is non-refundable.

• This applies even if production has not yet started.

3.2 If WildPORT Cancels

If we are unable to fulfill the order:

• The deposit will be fully refunded.

This structure is legal under EU law because a deposit for custom or allocated goods represents a customer-specific commitment of resources.

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4. Damaged or Defective Items

WildPORT provides a 2-year warranty covering manufacturing defects.

If a product arrives damaged or develops a defect:

• We will send replacement parts to the customer

• If a part cannot be repaired, we may offer a full replacement unit

• Photos or video evidence may be required

We do not offer refunds for damaged or defective items unless repair or replacement is impossible.

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5. Wrong Product Delivered

If WildPORT ships the wrong item:

• We will arrange collection or provide a shipping label

• A correct replacement will be shipped at no cost

• Refund is possible if the correct product is unavailable

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6. Return Shipping Costs (If Eligible)

If a return is approved:

• The customer is responsible for return shipping costs

• Freight for large items (such as canopies) may be significantly higher than the original delivery fee

• Shipping costs are non-refundable

WildPORT may assist in arranging an insured return shipment upon request.

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7. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days after:

• The returned item is received and inspected

• All conditions for return eligibility are met

Shipping costs, handling fees, and deposit payments are not refundable.

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8. Exchanges

We do not offer traditional “exchanges” for installed or custom items.

If an item is unused and eligible for return, customers may place a new order separately.

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9. Warranty-Related Service (Not a Return)

The following situations fall under warranty support, not refund rights:

• Parts damaged in transit

• Missing components

• Manufacturing defects

• Installation-related technical issues

In such cases:

• Replacement parts are shipped free of charge

• No return of the full product is required

Order Cancellation Policy

This Order Cancellation Policy explains the conditions under which customers may cancel an order placed with WildPORT (“we”, “our”, “the Company”). It applies to all orders made through our website and complies with applicable EU consumer protection regulations.

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1. General Cancellation Rights (Before Shipment)

Customers may request to cancel an order before the item has been shipped, provided that:

• The product is not a custom, made-to-order, vehicle-specific, or pre-order item

• The product has not entered the packaging or dispatch stage

• Cancellation has been confirmed in writing by WildPORT

If the cancellation is approved, a full refund (excluding payment processing fees where applicable) will be issued.

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2. Cancellation Not Allowed After Shipment

Once the order has been shipped or handed over to the carrier:

• The order cannot be cancelled

• Shipping costs are non-refundable

• Freight shipments for large items (e.g., pickup canopies) cannot be cancelled once booked due to carrier scheduling

If the product qualifies for return under our Refund Policy, customers may apply for a return after receiving the item, following the rules applicable to returns.

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3. Cancellation Rules for Pre-Order, Custom, or Vehicle-Specific Products

Many WildPORT products (e.g., pickup canopies, custom-fit accessories, model-specific parts) are custom, allocated, or made-to-order.

According to EU Consumer Rights Directive Article 16, these products are exempt from cancellation once the order is placed.

Therefore:

3.1 Customer-Initiated Cancellation

If the customer cancels an order for:

• Made-to-order products

• Vehicle-specific products

• Customized or configured items

• Pre-orders or reserved units

→ Cancellation is not possible, and no refund will be issued, including the deposit.

3.2 Production or Allocation Already Started

Once a product has been reserved, produced, or allocated to the customer:

• Cancellation is strictly not permitted

• No refund will be issued for any part of the payment

This includes deposits, partial payments, or full prepaid amounts.

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4. Non-Refundable Deposits

For items requiring a deposit (reservation fee):

• The deposit is non-refundable under all customer-initiated cancellation scenarios

• This applies even if the customer changes their mind, sells the vehicle, or experiences delays unrelated to WildPORT

• The deposit represents resource allocation and production planning

If WildPORT cannot fulfill the order, the deposit will be refunded in full.

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5. Cancellation Due to Incorrect Information Provided by the Customer

If an order needs to be cancelled due to the customer providing incorrect or incomplete information (e.g. wrong vehicle model, wrong year, wrong bed size):

• Cancellation will not be accepted if the product is made-to-order or pre-allocated

• WildPORT may assist in correcting the order, but refunds will not be issued

Customers are responsible for verifying compatibility before purchase.

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6. Cancellation by WildPORT

WildPORT reserves the right to cancel an order if:

• A product becomes unavailable

• Pricing or listing errors occur

• Fraudulent or suspicious activity is detected

• The customer cannot be contacted to confirm key details

In such cases:

• Customers will receive a full refund, including deposits and payments

• No cancellation fees apply

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7. Cancellation Procedure

To request order cancellation, customers must contact:

Email: info@wildport.de

Order Number: Required

Full Name: Required

WildPORT will respond with written confirmation to state whether:

• The cancellation is accepted

• The cancellation is rejected and the reason why

• Additional information is required

Cancellations are only valid once confirmed in writing by WildPORT.

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8. No “Cooling-Off Period” for Custom Products

Under EU law, the 14-day withdrawal (cooling-off) period does NOT apply to:

• Custom-made

• Personalized

• Vehicle-specific

• Pre-ordered

• Reserved items

Therefore, customers cannot cancel these orders under standard withdrawal rights.

Legal Notice / Imprint

1. Company Information

Company Name: WildPORT

Legal Form: Einzelunternehmen

Registered Address: Siedlungsring 32, 85077 Manching, Germany

Finanzamt: Pfaffenhofen

Steuernummer wurde beantragt.

Email: info@wildport.de

Website: www.wildport.de

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2. Legal Disclaimer

2.1 Content Liability

• All information on this website is provided for general purposes.

• WildPORT makes reasonable efforts to ensure content accuracy, but does not guarantee completeness, reliability, or currentness.

• We are not liable for damages resulting from use of the website or reliance on the information provided.

2.2 External Links

• Our website may contain links to third-party websites.

• WildPORT has no control over external content and assumes no liability for it.

• The responsibility for linked content lies solely with the provider of the external website.

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3. Intellectual Property

• All texts, images, logos, videos, graphics, and other content are protected by copyright.

• Use, reproduction, or distribution without written permission from WildPORT is prohibited.

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4. Data Protection

• For information on how we handle personal data, see our Privacy Policy in this page.

• We comply with the EU General Data Protection Regulation (GDPR) and applicable local laws.

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5. Applicable Law & Jurisdiction

• These terms and legal notices are governed by the law of Germany.

• Any disputes arising from the website use or purchase of products will be subject to the courts of Germany, unless EU consumer protection law grants additional rights.